We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not content with your cleaning, let us know within 24 hours and we will come out and re-clean (within a 7-day window).
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can submit a password change request on the customer login page at #
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at #
Log into your account and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time/deep clean Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. It includes everything that is included in our standard clean plus:
Living areas and bedrooms
Wipe down door frames and door facings
Wipe down window sills
Vacuum baseboards
Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
Wipe down furniture
Any small spots on wall are also included
Bathrooms
Wipe down door frames and door facings
Wipe down window sills
Wipe down baseboards
Kitchen
Wipe down door frames and door facings
Wipe down window sills
Wipe down baseboards
Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
Wipe down furniture
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We provide services for areas in and around Cleveland, TN. This includes Chattanooga, Ooltewah, McDonald, Georgetown, etc. If you are close by, give us a call and we can usually get a crew out to you!
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
We strongly encourage first time clients who have not had their home professionally cleaned use our deep cleaning option in order to give our cleaners enough time to clean your house to our high standards. After the initial deep clean we recommend the standard cleaning, which includes:
Living Areas & Bedrooms
Vacuum/sweep/mop
Remove cobwebs
Dust all surfaces and items
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Make beds
Switch plates cleaned
Doorknobs cleaned and disinfected
Bathrooms
Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
Toilets cleaned and disinfected
Floors cleaned and disinfected
Mirrors cleaned
Dust ceiling fans, light fixtures, blinds, and vents
Dust baseboards & window sills
Exterior of cabinets and drawers cleaned
Remove cobwebs
Carpeting vacuumed
Empty trash, wipe down trash can
Switch plates cleaned
Doorknobs cleaned and disinfected
Kitchen
Sweep/mop
Thorough dusting
Remove cobwebs
Sinks, fixtures, counters cleaned and disinfected
Exterior of appliances cleaned
Exterior of cabinets and drawers cleaned
Microwave cleaned and disinfected, inside and out
Dust ceiling fans, light fixtures, blinds, and vents
Exterior of range hood cleaned
Stove top, burners, drip pans, and knobs cleaned
Stainless steel polished
Empty trash, wipe down trash can
Switch plates wiped down
Doorknobs cleaned and disinfected
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link #
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.